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Frequently Asked Questions

How do I redeem my AIR MILES? reward miles?

FAQ
You can redeem for Non-travel Rewards (certificates, merchandise, gift cards) on airmiles.ca, by using the automated phone service, or on the phone with one of our Customer Care Specialists. Travel Rewards (Flights, Cars, Hotels and Package Vacations) must be redeemed on the Phone with a Travel or Vacation Sales Specialist.
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How many AIR MILES? reward miles do I need to redeem?

FAQ
The AIR MILES? Reward Program offers many Rewards to choose from. You can redeem AIR MILES? reward miles for exciting entertainment, sporting events, and leisure rewards, movie passes, flights and exciting gifts. Rewards available from 25 AIR MILES? reward miles. - view Rewards on-line at: www.airmiles.ca or call: 1-888-AIR-MILES (1-888-247-6453).
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How can I find out more about the AIR MILES Reward Program?

Purolator Courier Ltd.
Visit www.airmiles.ca or call 1-888-AIR-MILES (1-888-247-6453) toll-free to learn more about the details and benefits of collecting AIR MILES reward miles.
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How do I enroll in the AIR MILES? Reward Program?

FAQ
Consumers can enroll in the AIR MILES? Reward Program at Safeway locations, by calling toll-free, 1-888-AIR MILES (247-6453), or on the AIR MILES? Reward Program website www.airmiles.ca.
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How do I redeem my rewards miles for air travel?

Capital One Rewards Card Offer FAQ
You must purchase your ticket with your Capital One MasterCard to qualify for redemption. The number of miles you need for travel redemption will depend on the cost of the itinerary you choose.
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How are AIR MILES? reward miles accumulated at Safeway?

FAQ
AIR MILES? reward miles are accumulated weekly, Sunday through Saturday. For every $20 purchased, after discounts and Club Cards, 1 base Air Mile is earned. Exceptions do apply. Customers can also earn bonus reward miles by participating in bonus offers.
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How long does it take for my AIR MILES? reward miles to appear on my statement?

FAQ
Generally, AIR MILES? reward miles will appear on your statement within 6-8 weeks. Bonus AIR MILES? reward miles will appear on your mailed statement within 120 days. You'll notice your statement is updated regularly (and much faster!) on airmiles.ca. If you shopped after the purchase date noted on your mailed Summary statement, your AIR MILES? reward miles will appear on your next statement.
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Who is eligible to collect AIR MILES reward miles on Purolator shipments?

Purolator Courier Ltd.
If you have a First Tariff account in good standing with Purolator and ship exclusively at Purolator's published rates, you are eligible to collect AIR MILES reward miles. And as of March 1st, 2005, you can collect reward miles when you ship through one of over 150 Purolator Retail Shipping Centres across Canada. This new way of collecting reward miles applies to both Purolator First Tariff Accounts and non-account (walk-in) shipments. Please visit www.purolator.
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How do I start collecting AIR MILES reward miles on my Purolator shipments?

Purolator Courier Ltd.
Simply link your Purolator First Tariff Account to your AIR MILES Collector number online at www.purolator.com. Or, call 1 888 SHIP-123 to link by phone. Once your link is successful, you will automatically earn AIR MILES reward miles for every shipment you send on your Purolator First Tariff Account. You can also collect reward miles when you ship through one of over 150 Purolator Retail Shipping Centres across Canada.
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How do I stop collecting AIR MILES reward miles with my Purolator Account?

Purolator Courier Ltd.
All unlinking requests to your Purolator account number and AIR MILES Collector number registration must be submitted using our Update Purolator Account Information Form. Simply visit www.purolator.com to download a copy or call 1-888-SHIP-123 to have one faxed to you. Once you have completed the form, you can fax it to 905-712-6739 or mail it to: Should you decide to start collecting AIR MILES reward miles at Purolator again, you can submit a new link request by visiting www.purolator.
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When will I start earning AIR MILES reward miles on my shipments with my Purolator account?

Purolator Courier Ltd.
Once you successfully link your Purolator First Tariff Account to your AIR MILES Collector number, you will automatically earn AIR MILES reward miles on all of your Purolator shipments sent on that account. The start date will be the day you submit your successful link request. Reward miles will not be rewarded retroactively for shipments made prior to linking your accounts.
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How many AIR MILES reward miles will I earn by shipping with Purolator?

Purolator Courier Ltd.
For every eligible shipment you send with Purolator, you will earn 1 AIR MILES reward mile. You can also earn 1 Bonus reward mile for every shipment you send using Purolator's Online Shipping System, 2 Bonus reward miles when you use our 9AM Guaranteed, U.S. Air or International delivery service**, or 1 Bonus reward mile when you use our 10:30AM Guaranteed** delivery service, and 1 Bonus reward mile when you ship through one of over 150 Purolator Retail Shipping Centres across Canada.
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Are all of my Purolator shipments eligible to earn AIR MILES reward miles?

Purolator Courier Ltd.
YES! Every shipment you send on your Purolator First Tariff Account or at a Purolator Retail Shipping Centre are eligible to earn AIR MILES reward miles.
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How will I know how many AIR MILES reward miles I've earned on my shipments with Purolator?

Purolator Courier Ltd.
Visit www.airmiles.ca and enter your AIR MILES Collector account information. Click on "My Account" to see how many reward miles you've earned with Purolator. Look for your quarterly AIR MILES Statement to arrive in the mail. Your statement will break down exactly how many reward miles you've earned with Purolator for the past quarter.
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How can I earn BONUS AIR MILES reward miles on my Purolator shipments?

Purolator Courier Ltd.
In addition to our regular offer-1 AIR MILES reward mile for every shipment-you can earn 1 Bonus reward mile on every shipment you send through Purolator's Online Shipping System, 2 Bonus reward miles when you use our 9AM Guaranteed, U.S. Air or International delivery service**, or 1 Bonus reward mile when you use our 10:30AM Guaranteed** delivery service, and 1 Bonus reward mile when you ship through one of over 150 Purolator Retail Shipping Centres across Canada.
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Why have I stopped earning AIR MILES reward miles on my Purolator account shipments?

Purolator Courier Ltd.
If you have switched account plans and no longer have a Purolator First Tariff Account, you will not be eligible to collect AIR MILES reward miles on your Purolator account shipments. Or, if your account is not in good standing, you will be unable to collect reward miles on your Purolator shipments until your account is back in good standing. Reward miles will not be retroactively rewarded for the period in which your account was not in good standing.
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Who earns AIR MILES reward miles on a collect shipment?

Purolator Courier Ltd.
AIR MILES reward miles are always awarded to the Purolator First Tariff Account which is paying for the shipment.
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When will my Hbc Rewards bonus points be converted to Air Miles Reward Miles?

Frequently Asked Questions (FAQ's)
Your Hbc Rewards points are converted to Air Miles Reward Miles on a weekly basis. Please note that the transfer from Hbc Rewards Points to Air Miles can take up to 30 days to reflect on your Air Miles account. A minimum of 40,000 Hbc Rewards points must be redeemed. Points will be redeemed at the rate of 2,000 Hbc Rewards points for 1 AIR MILES? reward mile. Air Miles transactions cannot be reversed.
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How many Skywards Miles are needed to redeem a reward flight?

Skywards - Help Desk - Faqs - About Miles
The number of Skywards Miles needed for a round trip reward ticket varies according to origin, destination and the class of travel. Members can use the Mileage calculator on the Skywards Web site to determine the number of potential Miles required per Emirates or SriLankan flight.
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Can I transfer Miles from my account to another member so they can redeem a reward?

Skywards - Help Desk - Faqs - About Miles
No. As per the terms and conditions of the Skywards program, Miles cannot be transferred between accounts.
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How do I calculate how many Miles are required in order for me to redeem a reward ticket or upgrade?

Skywards - Help Desk - Faqs - About Miles
The number of Skywards Miles needed for a round trip reward ticket or upgrade varies according to origin, destination and the class of travel. You can use the Mileage calculator on the Skywards Web site to determine the number of potential Miles required per Emirates or SriLankan flight.
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What flight reward of other airlines can I redeem with Eastern Miles points in my account?

Welcome to Eastern Miles!
You can redeem for award tickets and class upgrade awards of China Eastern Airlines, and award tickets of Eastern Miles air partners as well. Please refer to the content of ??Partners?? at www.easternmiles.com. As for redeem flight award, please contact service network or dial service hotline 021-95808. The number of available seats of flight reward depends on the specific situation on the seat supply.
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Can I redeem for more than one reward?

Frequently Asked Questions: Small Business Credit Cards from...
Yes. You can redeem for one or more items–up to the number of points you've earned and have available. You may only redeem points at the levels set in your Power Rewards redemption catalog or on this Web site. Point levels may change at any time.
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Can I earn AIR MILES reward miles on my Purolator shipments if I don't have a Purolator account?

Purolator Courier Ltd.
Yes, starting March 1st, 2005, you will be able to collect AIR MILES reward miles when you ship through one of over 150 Purolator Retail Shipping Centres and present your AIR MILES Collector Card at time of payment.
Related Questions

Will my Purolator account invoice show me how many AIR MILES reward miles I've earned each month?

Purolator Courier Ltd.
No, your Purolator account invoice will not display an AIR MILES reward miles balance. You can find out your AIR MILES reward miles balance 3 ways:
Related Questions

How do I redeem Miles?

HSBC's Mabuhay Miles Visa - Frequently Asked Questions
To redeem Miles, simply call (02) 85-800 or our domestic toll-free number at 1-800-1-888-8555 (for PLDT users).
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Butterfield Bank - AADVANTAGE
Reward travel can be booked on www.aa.com or by calling 293-1420. Full details will be provided on the American Airlines® web site and/or in AAdvantage® communication to members.
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Can someone else redeem my miles?

Aegean Airlines
MILES & BONUS program, offers you the opportunity to redeem miles from your personal account, in order to offer free tickets or free car rentals, to anyone you will suggest.
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Can I redeem my Aeroplan® Miles for my purchases with Air Canada Vacations?

Frequently Asked Questions - Air Canada Vacations
Login by entering your Aeroplan number and password and click &Login& to access the exclusive version of aircanadavacations.com website for Aeroplan members only where you can shop for your next dream getaway. Note: Members can exchange either 85,000 Aeroplan® Miles minimum plus cash, or 170,000 Aeroplan® Miles minimum plus cash for two or more passengers (up to a maximum 6 passengers per reservation).
Related Questions

How will I know how many reward miles have I collected?

FAQ
You can check your Account Information anytime on airmiles.ca. You may notice your most recent reward miles collected don't show up immediately. It takes at least 5 weeks before newly collected reward miles appear. We also mail you a Summary Statement that shows when, where and how many reward miles you've collected.
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