In Windows Media Player, make sure codec installer is turned on. From the menu bar select Tools/Options/Player/Auto Upgrade/Enable automatic codec download Your computer or your service provider may have a firewall or a proxy server that is blocking receipt of Video. Try disabling your firewall or change your settings to accept. Your connection speed is too slow. If you are on Cable, you may be experiencing a slowdown in your network. If you are connecting using a 28.

The video has been configured to use some of your Internet connection on ISDN or DSL and nearly all of connectivity if you're using a modem. Your connection speed can fluctuate, if the speed drops, the video will stop because this uses the majority of your connection speed.

Adequate Bandwidth for streaming both Video and Audio, may not be available through your internet connection. Window Media players often drop the Video frames and play just the Audio in cases where bandwidth is not enough for transmitting both Audio and Video.

Make sure you have the DivX codec installed correctly. If you do, then try reducing the video resolution to 800x600 or 640x480. You can also try changing the color depth to 24 or 32 bit.

Is the volume turned up? Make sure you have the correct audio codecs installed and that your sound card supports the audio format.

Verify that your system volume and/or speakers are not muted or turned to a very low setting. Also, verify that there are no other streaming applications running on your computer. If you continue to have trouble, we recommend the following change in Windows Media Player:

Please adjust the preference of your Real Player for the most reliable video by opening Real Player and going to Tools-->Preferences-->Playback settings. Set buffer play to 45 seconds. Then click on Hardware in the prefernces menu and Video Card Compatiblity at the bottom should be set to most reliable or Use Optimized Video Display Unchecked (depending on your version of the Real Player). Currently, the program is set up to send both greetings. However, if you are not having a party at Chuck E.

If you're experiencing difficulties with the audio or video clips, you may need to install the latest Flash Player update.

Click the 'settings' tab on the record screen to gain access to the buttons that open the video or audio settings panel. For video settings, choose your camera from the list (you may also have to click on the small video rectangle to make your image appear). Sometimes the camera can't be 'shared' between applications, shutdown any application that is or has been using the camera. For audio settings, choose your audio input and set the level.

This is often caused by a mvpmc choosing to play a silent audio track over one with sound. Try using the MENU key and changing the audio stream in the audio stream menu.

In a slide show presentation, images seem to have been dropped or have blocks on them where the graphics appear smeared or fuzzy.

The server may be down, the content may have been moved, or the URL to the content is wrong. In these situations you can do nothing. If the content is embedded in the HTML page, try clicking on the player's video screen. In some cases, network congestion could cause the player to time out; keep trying, or try again later when the network is less congested. Most likely you are behind a corporate firewall that has not had the appropriate ports opened.

Planet eStream can be used to trim the start or end of a recording. If more extensive editing is required then an editing package such as Adobe Premiere or Avid Xpress can be used and the resulting file re-inserted into the system.

Do you have Windows Media Player? Is your Windows Media Player version 6.4 or higher? If not download the latest Windows Media Player now! (See Media Player above for details). Are you connected to the Internet? You need to be connected to the Internet with a minimum of 40kbits/s-speed connection in order to view Video. Try clearing your cache. Your computer keeps copies of web pages that you visit in order to speed up the loading process.

Can you ensure that your have downloaded the latest updates from the windows update site at http://update.microsoft.com to ensure you have the latest version of the Microsoft directX drivers. Open Windows Media Player (WMP) from the Windows “Start� button or from the shortcut on your desktop.

a first step, make sure that your PC has a sound card to play the audio and the volume on your speakers is turned up.

If the video is playing but you can not hear the presenter, please make certain that your computer speakers are plugged in and turned on. Also make certain that you have not muted the sound on your computer. If you are attempting to access the seminar from an office computer connected to a network, contact your technical support person to make certain that there is nothing blocking the video stream.

This can occur when a computer does not have the correct Windows Media Video Image codecs installed. To install the necessary codecs, do one of the following: Connect to the Internet before you open a photo story in Windows Media Player 9 series or earlier, so that the Player can download the codecs. On the computer where you are attempting to view the story, download and install Media Player 10, which includes the necessary codecs.

Make sure the "with background" option is not lit. If you want to use a background, you will need to adjust the margins of your text file to allow for the video to show behind it. Earlier Versions: If you are playing text over your video in SundayPlus previous to version 2.3, and you cannot see the video picture, then it is most likely that the text file margins have been left full screen.

You need to check that the speakers are plugged into the PC and turned on - they may also need connecting to the mains. You also need to ensure that the volume is turned up on the PC. If all this is OK, it could possibly be a problem with the audio codec that is installed. Call the technical help desk on 0870 890 3420 to get help installing the codecs

This can happen when the audio stream is badly interpreted, meaning there is a problem on AVI header. To check that, you can use GSpot. It will give you the encoding bitrate mode (in the bottom right of the "Audio" part): CBR or VBR (written in green on black background). If none mode is lighted, then you just pointed out the problem. You can use the following guide (FR) to rebuild quickly the AVI header and fix the sound problem.

For the moment, and in spite of the ESS Vibratto chipset, PVR-800 can't read WMA audio tracks. This probably could be corrected in a future firmware release. You can re-encode your audio stream in MP3 following this guide here (in french).

In order to hear a Webcast audio and view a Webcast video you need to have Microsoft Internet Explorer 4.0 or higher installed on your computer. Click here to download the latest version of Internet Explorer. This problem occurs when you do not have the latest codecs on your computer. Please download and install Windows Media Audio and Video 8.0 Codecs.

For Windows Media Player 7 or later, when you receive streamed content, communication occurs between the Player and a Windows Media server regarding the connection speed of your computer. If the Player communicates an incorrect connection speed to the server, the server may try to thin the stream, which means that the stream quality decreases and the Player may lose video altogether. You can prevent this from happening accidentally by manually specifying the connection speed.

A - First thing to do is make sure your speakers are plugged in and are working properly. We would also recommend closing down all your browsers and logging back into the event. If the problem still persists, please refer to the Broadcast requirements checklist to verify if your system meets all the minimum requirements for the webcast.

If this icon does not appear, click the Start button, click Run, type sndvol32.exe, and then click OK. Make sure that your speakers or headphones are plugged in properly, have power, and are turned on. Some speakers require batteries. Check whether the version of Windows Media Player is above than 6.4.

By default, the Media Player in Windows Mobile is setup for low bandwidth - thus it is disabling the video. Open the settings and change the network setting for connection speed to match the correct setting. This should allow both audio and video to work correctly.